Ⅰ. Hotel structure
1. Chain hotel
Hong kong-based Mandarin Oriental traces its history from 1926 when its first owner, Hong kong Land, acquired the Gloucester Hotel in Hong Kong. In 1974, the group expressed its intention to expand into the rest of Asia with hotels that reflected the Hong Kong Mandarin Oriental's standard. The group went though various corporate changes. Eventually part o
Introduction
Formed in 1985 from a merger of Houston Natural Gas and Internorth, Enron Corporation was the first nationwide natural gas pipeline network. Over time, the firm’s business focus shifted from the regulated transportation of natural gas to unregulated energy trading markets. Enron thought that there was more money to be made in buying and selling financial contracts linked to the va
제1장 서비스관리
제1절 주장서비스
주장판매의 열쇠는 서비스이다. 고객은 자신을 왕처럼 대접하여주기를 기대하며, 또 그럴만한 권리가 있다. 계급 상하를 막론하고, 또는 계층에 상관없이 일정한 서비스를 제공해야 한다. 단골고객이든 새로운 고객이든 간에 동일한 서비스를 제공하여, 모든 고
cooked, and served.
Equipment
Equipment needs. Equipment must be available to prepare products required by the menu. the menu must be balanced based on available equipment resources so that no one station is overloaded or underutilized.
Layout and space
Layout and space requirements. there must be adequate facilities for the staff and equipment required to produce items listed on the menu. th
staff
to take part in his, uh , program for disadvantaged youngsters.
He calls it, uh , Operation : Second Chance.
Some camps have all the luck.
And l just got notification that the second-chancers are gonna be ready to be picked up today,
and l wanted you guys to be prepared for it.
Better hide your wallets.
Yeah , and get out your brass knuckles.
Were already short-handed . How are we gonna han
cooks and waitresses} quit.
그 형제들은 그들의 요리사와 웨이트리스가 그만두었을 때 대체할 사람을 찾는 것에 지쳤다.
- search for replacement: 후임자(교체물)을 찾다
They were tired of replacing {broken dishes and glassware and lost silverware}.
그들은 깨진 접시와 유리그릇, 잃어버린 은그릇을 교체하는 것에 지쳤다.
B
internal education that can improve staff’s service and leadership, building labor force that customer can trust.
Hilton world wide company’s social responsibility strategy; Travel with Purpose, that is emphasize effort , resulting from the 4 main priorities that can be summarized as creation of opportunity, strengthen community, commemoration culture and sustainable life
staff had repeatedly falsified stories. In other words, as much as we might wish otherwise, none of us in this business is immune from such wrenching mistakes, errors made all the more painful not just because they play out in full public view but because of their impact on the trust we seek to build with readers or viewers.
그 어떤 언론 조직도 CBS에서 일어나고 있는 와해를 전
1) 북더쿡(book the cook)
싱가폴 항공의 기내식서비스의 특징 중 하나인 북더쿡은 13개 해외지점에서 폭넓은 종류의 메뉴 중 승객들이 원하는 기내식을 미리 예약주문 하는 것을 말한다.
북더쿡 서비스는 스위트 및 퍼스트 클래스 그리고 비지니스 클래스 승객들만 이용할 수 있으며, 예약과나 여행사
staff in Cairo.
Michael George Hartley...
...this is a nasty, dark little room.
Thats right.
We are not happy in it.
I am. Its better than
a nasty, dark little trench.
- Then youre a big noble fellow.
- Thats right.
Here is William Potter
with my newspaper.
- Here you are, Tosh.
- Thanks.
Would you care for one of
Corporal Hartleys cigarettes?
- Is it there?
- Of course.
Headlines.
But I bet it i